Refund policy

Refund & Exchange Policy

All items are made-to-order and because of this we are unable to offer refunds.

Exchanges will be processed once damaged item is approved and returned to seller within 14 days.

Buyer can contact seller about any issues with an order by email at returns@notelettepress.com

Conditions for damaged item exchange

Buyers are responsible for the return shipping costs. If the item is not returned in its original packaging, the item will not be processed for exchange.

If damage occurs during shipping, photos must be provided of unopened packaging within 7 days of delivery and items must be shipped back within 14 days of delivery. Exchange requests can be sent by email to returns@notelettepress.com.

Refunds will not be issued.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized order
• Digital downloads

I don't accept cancellations

But please contact me if you have any problems with your order by email at returns@notelettepress.com